Most small and medium-sized businesses manage their technology the same way: reactively. Something breaks, staff complain, someone calls IT, an engineer is dispatched, the problem is fixed — eventually. This approach is normal. It's also surprisingly expensive.
The Real Cost of Reactive IT
Downtime costs more than most businesses realise. Consider a modest example:
- 10 staff affected by a WiFi outage for 3 hours
- Average fully-loaded cost per employee: £25/hour
- Lost productivity: 10 × 3 × £25 = £750
- Plus: emergency call-out fee (often £200–400 for out-of-hours)
- Plus: potential lost revenue if customer-facing systems were down
A single significant outage can easily cost £1,000–2,000. For businesses with customer-facing technology — retail, hospitality, professional services — the costs are higher still.
What Proactive Monitoring Actually Does
Our managed service platform monitors every device on your network 24/7 — access points, switches, firewalls, CCTV NVRs, servers and more. We receive alerts the moment something deviates from normal behaviour:
- An access point goes offline at 2am — we see it, investigate and often resolve it remotely before opening time
- A switch port begins dropping packets — we identify the failing cable before it causes an outage
- A firewall's storage is reaching capacity — we clear logs and expand storage before it impacts recording
- A camera loses its video feed — we're notified before anyone reports a security gap
The result: your staff never know there was a problem, because we fixed it before they arrived in the morning.
The ROI Calculation
Our Business managed service tier costs approximately £300–600 per month depending on the number of devices and sites covered. Against a typical avoided-downtime saving of £1,000–2,000 per incident, the maths is compelling — especially when you factor in the value of security and compliance monitoring included in the service.
What's Included in a Wifly Managed Service Contract
- 24/7 network and device monitoring
- Firmware and security patch management
- Monthly performance and health reports
- UK-based helpdesk (business hours standard, 24/7 on premium tiers)
- Annual on-site review and health check
- SLA-backed response times
- Priority support for on-site engineers
📊 Get a Managed Services Proposal
We'll assess your current infrastructure and provide a tailored managed service proposal with transparent, fixed monthly pricing. No contracts over 12 months.
