Client Support
Wifly Support Portal
Log a support ticket and our UK-based helpdesk team will respond within your SLA. For critical issues affecting your business, call our emergency line immediately.
Emergency: 0117 400 0000
24/7 for critical · Helpdesk 8am–8pm Mon–Sat
SLA Response Times
Critical
Business down, no workaround
High
Major impact, workaround available
Medium
Partial impact on operations
Low
Minor issue, no business impact
* Applies to Support & Managed tier clients
Contact Options
Not a Support Client?
Our managed service packages provide 24/7 monitoring and helpdesk support for your technology estate.
View Support PackagesTips for Faster Resolution
- Describe the issue as specifically as possible
- Include when the issue first started
- List any affected devices or users
- Note any error messages you have seen
- Include your site address if relevant
- Attach screenshots if they help