Managed Technology
Services Bristol
& South West
Proactive monitoring, helpdesk support and remote management so your WiFi, CCTV and network infrastructure keeps running — with minimal disruption and maximum uptime.
24/7
Monitoring
98%
Avg Uptime Delivered
2hr
Remote Response SLA
UK
Based Helpdesk
Comprehensive Technology Management
Everything you need to keep your business technology running reliably — delivered by our expert team.
24/7 Network Monitoring
Round-the-clock monitoring of your entire technology estate — WiFi APs, switches, firewalls, cameras and servers. We detect and respond to issues before they impact your business.
Remote Management
Secure remote access to your network devices allows our engineers to troubleshoot and resolve the majority of issues without an on-site visit — saving you time and money.
Helpdesk Support
Dedicated UK-based helpdesk staffed by our own engineers — not offshore call centres. Log tickets online, by email or phone. SLA-backed response times.
Patch & Firmware Management
We manage firmware updates across your access points, switches, cameras and NVRs — keeping your technology secure and performing at its best.
Monthly Reporting
Clear monthly reports showing network uptime, incident history, device health, bandwidth usage and any recommended improvements — keeping you fully informed.
Priority On-Site Response
When remote resolution is not possible, our engineers are despatched to site with agreed SLA response times. Business-critical issues prioritised.
Cyber Security Monitoring
Firewall rule review, intrusion detection monitoring, vulnerability scanning and security incident response. We keep your network protected.
Asset & Lifecycle Management
Full asset register of your technology estate including warranty dates, EOL schedules and budget forecasting for equipment refresh cycles.
Simple, Transparent Pricing
All plans include onboarding, monitoring setup and monthly reporting. No hidden fees.
Essential
From £99/mo
Per month, per site
- ✓Business hours helpdesk (9–5, Mon–Fri)
- ✓Remote monitoring (office hours)
- ✓4-hour remote response SLA
- ✓Monthly health report
- ✓Firmware management
- ✓Up to 10 managed devices
Business
From £249/mo
Per month, per site
- ✓Extended helpdesk (8am–8pm, Mon–Sat)
- ✓24/7 automated monitoring & alerting
- ✓2-hour remote / next-day on-site SLA
- ✓Monthly reporting & quarterly review
- ✓Patch & firmware management
- ✓Up to 30 managed devices
- ✓Cyber security monitoring
Enterprise
Custom pricing
Per month, per site
- ✓24/7 helpdesk coverage
- ✓24/7 monitoring with NOC escalation
- ✓1-hour remote / 4-hour on-site SLA
- ✓Full reporting suite & dedicated AM
- ✓Advanced security monitoring
- ✓Unlimited managed devices
- ✓Asset & lifecycle management
- ✓Budget planning & advisory
All prices exclude VAT. Custom pricing available for multi-site clients.Contact us for a bespoke quote.
Onboarding in 4 Simple Steps
Technology Audit
We conduct a full audit of your existing technology estate — documenting every device, its configuration, firmware version and health status.
Onboarding
We onboard your devices to our monitoring platform, configure alerting thresholds and establish remote management access over secure encrypted channels.
Proactive Management
From day one, your technology is monitored 24/7. We resolve issues proactively — many before you even notice them.
Review & Improve
Quarterly business reviews with your dedicated account manager to discuss performance, upcoming projects and technology roadmap.
🟢 All Systems Operational
24 devices monitored · 99.8% uptime this month
Stop Reacting. Start Preventing.
Most technology problems do not happen without warning. Our monitoring platform detects the early signs of device failure, bandwidth saturation and security threats — allowing us to act before your business is impacted.
Predictable Costs
Fixed monthly fee replaces unpredictable break-fix bills. Budget with confidence.
Faster Resolution
Proactive monitoring means issues are often resolved before you experience any impact.
Expert Engineers
Direct access to the engineers who installed your system — no knowledge gap, no handover overhead.
Continuous Improvement
Quarterly reviews identify optimisation opportunities and plan for future growth.
Frequently Asked Questions
What types of devices do you manage?+
We manage the technology we install and support — WiFi access points, managed switches, firewalls, NVR/DVR systems, IP cameras and access control systems. We can also extend coverage to servers and end-user devices on request.
What is your helpdesk response time?+
On our Business plan, we aim to respond to all tickets within 2 hours during extended business hours, with 24/7 automated monitoring. Enterprise clients get 1-hour remote SLA with 4-hour on-site response for critical issues.
Do I need to have my technology installed by Wifly to use managed services?+
Not necessarily. We can take on management of existing infrastructure after a technology audit, though we may recommend upgrades where devices are end-of-life or not supportable.
Is there a minimum contract term?+
Our standard contracts are 12 months with monthly payment. We offer discounts for 24 and 36-month commitments. We do not believe in locking customers in — if we are not delivering value, we want to know.
What happens if something fails out of hours?+
Our monitoring platform alerts our on-call team 24/7. For Business and Enterprise clients, critical alerts trigger immediate investigation and escalation. You will receive a notification and status update within our SLA window.
Ready to Upgrade Your Technology?
Get a free consultation and no-obligation quote from our expert team. Serving Bristol and the South West.